Inspect before the story gets complicated.
Look through the home systematically and follow the handover guidance provided. A dated photograph, location and clear description are more helpful than a long message saying something is wrong. Consider professional help if an issue requires expertise.
- Work room by room and keep the original records.
- Describe what you observed without guessing the cause.
- Keep issues separate so each can be followed up.
Use the appointed reporting channel.
Check your handover documents for the relevant Building Service Centre or reporting service, applicable periods and procedures. A message in a neighbour group can help you find context, but it does not replace the official report.
- Keep reference numbers and appointment details.
- Record what was inspected, agreed and completed.
- Recheck a resolved issue before closing your own record.
Share what helps the next neighbour.
A practical explanation of an issue and how it was resolved can save someone else time. Share only what you are comfortable making public and leave personal home details out. A few reports do not establish a project-wide defect rate or a cause.